Do you have a question, or would you like more information? We’re happy to help. Below is a list of answers to the most frequently asked questions. If you cannot find an answer to your question here or if you would like to know more, please contact us. For our contact details, click here.
Frequently asked questions
- General questions about SES Creative
- SES Creative and warranty
- SES Creative products, tips and safety
Will you sponsor us?
As you can perhaps imagine, we receive many requests per day about potential sponsorships, which means it's impossible for us to please everybody.
We make an annual contribution to a fixed selection of charities.
I am interested in selling SES Creative products. How can I contact you?
Do you have an online or brick-and-mortar shop, or are you a distributor? Want to sell our products? Please contact us at firstname.lastname@example.org.
General questions about SES Creative
Do you have any fun crafting ideas?
I’m interested in working for SES Creative, are there any open vacancies?
Thank you for your interest in SES Creative. To see our open vacancies, please visit werkenbijses.nl.
SES Creative is CO2 neutral, but what does that mean?
Though we take measures to reduce CO2 emissions, when we manufacture toys or travel we produce CO2. We now compensate one hundred percent of these CO2 emissions by purchasing and managing healthy forests in Europe. These forests more than compensate for the CO2 emissions our company is responsible for producing. The CO2 footprint of an SES product is therefore 100% CO2 neutral.
Where can I purchase SES Creative’s products?
Our products are available at quality toy shops and online shops.
Next to each product, we list a few online shops where you can buy the product.
Take a look at the product pages to see a list of retailers.
SES Creative and warranty
Missing instruction manual?
Send an email to email@example.com with the name and item number of the product and we will send you the correct manual as quickly as possible.
There is a missing part and/or my product is defective, what should I do?
We're sorry to hear that there is a part missing from your product or your product is broken. Please contact the shop where you purchased the product. If you are not able to resolve the issue with the retailer, please contact us via firstname.lastname@example.org.
To help us assist you, please email us the following details:
– contact and address details
– the name and item number of the SES product
– a copy of the receipt (you can send a photo)
– a clear description of the problem.
SES Creative products, tips and safety
What ratio of water to plaster should I use when using the Casting and Painting products?
There are two types of moulds. If you have a product with a latex mould, you should fill it to the line with water and then fill the mould with plaster until it is full.
If you have a product with a plastic mould, use a ratio of 1 part water and 2 parts plaster. If the plaster is still too thick, add a little more water.
For an example video, click here.
Is the SES Creative dough gluten-free?
Yes, it is! All our dough is gluten-free.
Our children love to play with Colouring in the bath, but will it stain my bath?
No need to worry. The drawings are easy to remove and will not leave a residue when used normally.
My son/daughter swallowed some dough or paint. Is it hazardous?
Not at all! Your child is discovering the world around them and that means that they want to ‘try’ everything. SES takes that into account. That is why all our products are safe. We obviously do advise you never to leave young children alone to play with dough or paint.