There is a missing part and/or my product is defective, what should I do?

We’re sorry to hear that there is a part missing from your product or your product is broken. Please contact the shop where you purchased the product. If you are not able to resolve the issue with the retailer, please contact us via

To help us assist you, please email us the following details:

– contact and address details
– the name and item number of the SES product
– a copy of the receipt (you can send a photo)
– a clear description of the problem.