{"id":106799,"date":"2025-10-28T08:58:08","date_gmt":"2025-10-28T08:58:08","guid":{"rendered":"https:\/\/ses-creative.com\/faq\/"},"modified":"2026-02-05T12:25:03","modified_gmt":"2026-02-05T12:25:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/ses-creative.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a question or are you looking for certain information? We would be happy to help you. Below are the answers to the most frequently asked questions. If the answer to your question is not listed or you would like to know more, please contact us. For our contact information, please click here. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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General about SES Creative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Where can I buy products from SES Creative? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our products are available in many physical toy stores and in online stores such as amazon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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SES Creative works on sustainability, how do they do it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When we produce toys or travel ourselves, we still emit CO\u2082 despite all the conservation measures. Our goal is to further reduce our carbon footprint every year. We do this by applying smart innovations step by step and optimizing our production, logistics and other business processes. <\/p>

Click here for more information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I think it would be fun to work at SES Creative, are there any job openings? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Thank you for being so enthusiastic about SES Creative. For open vacancies, please visit werkenbijses.nl.<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you guys have any fun craft ideas? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! Look for the best tips and ideas on our social media channels: <\/p>

Instagram<\/a>
Facebook<\/a>
YouTube<\/a>
TikTok<\/a>
Pinterest<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SES Creative and warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A part is missing and\/or my product is defective, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We find it very annoying that a part is missing or broken. The seller is your first point of contact. Are you unable to work it out with the seller? Feel free to contact us at customerservice@ses.nl.<\/a> <\/p>

To assist you, we would like to receive an e-mail with the following information:<\/p>

– contact and address details
– the name and item number of the SES product
– a copy of the receipt (this may be a photo)
– a clear description of the problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Missing manual\/instruction? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Send an e-mail to customerservice@ses.nl<\/a> with the name and part number of the product, and we will send you the correct manual as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SES Creative products, tips and safety<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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My child swallowed clay or paint. Is this dangerous? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No! Your child is discovering the world around them and that means they want to “taste” all kinds of things. SES takes this into account. Our products are therefore safe. Of course, we do recommend not letting small children clay\/paint alone. <\/p>

All of our clay, (finger) paint and finger glue is gluten-free and vegan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Our kids love to play with colors in the bathtub, but can I get the bathtub clean again? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The product is easily washable on most surfaces (with hot water and possibly degreaser). Want to be sure it won’t stain? test on a piece of invisible surface to be sure. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is clay from SES Creative gluten-free? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, all of our clay is gluten-free. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What ratio of water to plaster should I apply to Casting and Painting products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There are 2 types of molds. When you have a product with a latex mold you fill it to the brim with water then fill the mold with plaster until it is full. <\/p>

If you have a product with a deep-drawn mold, use the ratio of 1 part water and 2 parts plaster. If the plaster is still too mushy, add a little water. <\/p>

For an instructional video, click here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Business<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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I would like to sell SES Creative products. How can I get in touch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Do you have a (web) store, or are you a distributor and would like to sell our products? Please feel free to contact us at sales@ses.nl.<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will you sponsor us? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As you might imagine, we receive very many requests daily for sponsorship opportunities, making it impossible to make everyone happy.<\/p>

We contribute annually to a set selection of charities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Do you have a question or are you looking for certain information? We would be happy to help you. Below are the answers to the most frequently asked questions. If the answer to your question is not listed or you would like to know more, please contact us. 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